The Office of the Child and Youth Advocate is committed to providing high quality services to children and youth. If you have a complaint about our work, service or response, we will listen and seek to understand your concerns. All complaints are treated seriously, with respect and fairness.

Who will handle your complaint?

We recognize that most concerns will be dealt with promptly by the employee you are dealing with. If you are unsatisfied with the response you receive, you may ask for the employee’s director to assist in resolving your complaint.

What can you expect after the director has received your complaint?

• acknowledgement within 2 working days that it has been received and when you can expect a response
• the involved employee will be told you have contacted the OCYA and what your concerns are
• a response that is prompt and within the period of time you were told
• a fair and impartial review of your complaint
• a clear and understandable response, and in writing if you request it

If you are not satisfied with the director’s response, then your concern can be brought to the attention of the Child and Youth Advocate.

How can you make a complaint?

Telephone: 1-877-753-3888(toll free) or 1-709-753-3888
Email: office@ocya.nl.ca
In writing:
     193 LeMarchant Road
     St. John’s, NL A1C 2H5
Fax: (709) 753-3988